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Q: How to Shop Online

A: It is a very simple process. All you have to do is click on the chandeliers of your liking, choose the size, color and quantity of your choosing and then click Add to Cart. When you are ready to proceed to check out, you go to My Cart and proceed with the payment of your order.

Q: How long does it usually take to ship?

A: Every order is different and custom-made, but on average the shipping usually takes 4-6 weeks.

For more information about delivery, please see our Product Delivery

Q: What is the return policy on my order?

A: Our return policy on your order is 30 days refund with the original package, not used or assembled and with no parts missing. LP Crystals can reject the returned order only if the product does not match the requirements above. In addition, it is important to note that all clearance items are final sale and non-refundable. For more information, please see our Product Returns 

Q: What’s Included/What Should I Expect?

A: What is included in order is the chandeliers itself, however it is not assembled. In addition, lightbulbs are not included in the price and will not come with the product.

Q: I have received my order, what now?

A: Once you have received your chandelier, the process of assembling it is very easy. If you have any difficulty with assembling the product, please contact us.

Have any further questions? Don’t hesitant to contact us.