Our return policy on your order is 30 days refund with the original package, not used or assembled and with no parts missing. LP Crystals can reject the returned order only if the product does not match the requirements above.
In addition, it is important to note that all clearance items are final sale and non-refundable.
Our Return Policy
(a) The item that you are returning must be returned to us within 30 days of you receiving the product, but no later. If you decided to return your order after the 30 days, LP Crystal will not accept the product.
(b) Once we have received the product back, the item must be in its original packaging and in resalable condition
(c) LP Crystal cannot accept any chandeliers that have been modified (ex. if any wiring is cut, if there is any lost crystals, if any parts have been repaired or modified, etc.) or was poorly installed.
(d) Shipping and insurance charges are non-refundable on your original order. If you are shipping your order back to us, we require for you to provide us with a tracking number and once we receive the package, we will sign upon delivery. In addition, when shipping the order back, any lost, misplaced or damaged product in transit is your responsibility.
Returns with Restocking Fees
On certain products, we ask for a restocking fee of 20% on items that are over CAD $2, 000 or with over 9 pieces/parts missing.