At LP Crystals, we would like to ensure that you are satisfied with your order which is why our chandeliers are made with quality materials and workmanship. If any warranted products appear to be defective or damaged, LP Crystal will replace, repair or refund the product within 1 year. However, if you are returning the chandelier back, the product will only be accepted in its original packaging.
This warranty will not cover any products that have been misused, mishandled, wrongly assembled, neglected or damaged due to external factors (bad weather, poor installation, misreading of instructions, improper care and/or repairs and modifications).
- Before sending your order back to us, please contact us via phone or e-mail first.
- If the product is approved for return, please repack the product appropriately and in its original form. If the packaging of the chandelier is returned incorrectly, LP Crystal cannot accept it.